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Retailers Brace for e-Theft

Mobile phone technology is raising new security issues for the retail industry.

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Cutting-edge mobile phone technology is revolutionising the way we shop, but it’s also raising new security issues for the retail industry according to Dr Emmeline Taylor of the Australian National University.

In a report commissioned by Efficient Consumer Response Australasia, Taylor looked at the benefits and risks of new mobile technology in retail, with a particular focus on how new technology will impact on the loss of stock due to shoplifting, employee theft, fraud and paperwork errors.

“The introduction of any new technology, service or process will generate a range of risks, vulnerabilities, security issues and training needs,” Taylor says. “We saw this with the introduction of self-checkout in Australian retail, which redefined the retailer customer dynamic, but also increased the number of ways retailers suffer losses. We can expect similar hiccups with the introduction of new mobile scanning and mobile payment systems.”

Taylor said that retailers could see fraudsters start to use mobile phone technology because the security protocols were not as mature as e-commerce or in-store payment systems. “Retailers will need to ensure that any potential security risks are anticipated and safety measures are put in place,” she said.

Some examples of new mobile technology we may see in Australian stores in the near future include:

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The full text of this article can be purchased from Informit.